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Friday, January 12 • 1:30pm - 2:30pm
Utilizing Desk to enhance the experience of Ask The Sooners/Ask IT

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This session will outline how OU's desk.com service helps IT and our campus partners clearly and easily present our information and assistance content to the OU community through our askthesooners.ou.edu portal. We will also outline how desk.com helps to manage social media interactions and provides tools to handle customer queries with its built-in ticket support system.


Andrew Hoehne

Andrew Hoehne is a Knowledge Management Specialist with the OU Information Technology Services Team. He received his BA from the University of Oklahoma in Political Science and his Juris Doctorate from the University of Oklahoma School of Law. Andrew began working for OU in 2001 and... Read More →

Friday January 12, 2018 1:30pm - 2:30pm CST
OMU Scholars Room 900 Asp Ave, Norman, OK 73019

Attendees (1)